In the event of a dispute, the consumer can appeal to a Consumer Dispute Resolution Entity:

Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
BRAGA: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé)
4700 – 030 Braga

In the event of an online consumer dispute, the consumer can resort to an “online” dispute resolution system (RLL), the ODR Platform (“online dispute resolution”), with competence to resolve disputes relating to the resulting contractual obligations of sales contracts or online services.

Access the Electronic Alternative Dispute Resolution Platform for online sales or service contracts here.

More information on the Consumer Portal (www.consumidor.pt)

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